Privacy
Policy
Your privacy is important to us. Here's how we handle your data.
Last Updated: January 2026
1. Information We Collect
When you book a trip or contact The Pow Guide, we collect personal information including:
- •Name and contact details (email, phone number)
- •Passport and travel document information
- •Emergency contact information
- •Medical information relevant to trip safety
- •Payment and billing information
- •Skiing/snowboarding experience and skill level
2. How We Use Your Information
We use your information to:
- •Process and manage your trip bookings
- •Communicate important trip information and updates
- •Ensure your safety during trips
- •Process payments and issue receipts
- •Send trip confirmations and reminders
- •Improve our services and customer experience
- •Send marketing communications (with your consent)
3. Information Sharing
We do not sell your personal information. We may share your information with:
- •Local guides and tour operators necessary for trip execution
- •Accommodation and transportation providers
- •Payment processors for secure transactions
- •Emergency services if required for your safety
- •Law enforcement if legally required
All third parties are required to keep your information confidential and use it only for the specific purposes we've outlined.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for data transmission, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Under data protection laws, you have the right to:
- •Access your personal data
- •Correct inaccurate or incomplete data
- •Request deletion of your data (subject to legal obligations)
- •Object to processing of your data
- •Request data portability
- •Withdraw consent for marketing communications
To exercise any of these rights, please contact us at alex@thepowguide.com
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Trip-related data is typically retained for 7 years for accounting and legal purposes.
7. Cookies & Analytics
Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences. We use analytics tools to help improve our website and services.
8. Photography & Media
Photos and videos may be taken during trips for promotional purposes. If you do not wish to be photographed or have your images used in marketing materials, please inform us in writing before your trip departure. We will respect your wishes while still documenting the trip for other participants.
9. Children's Privacy
Our trips are designed for adults (18+). We do not knowingly collect personal information from children under 18. If a minor participates in a trip, their parent or legal guardian must provide all necessary information and consent.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at alex@thepowguide.com